Privacy Policy

Data Controller Information

The data controller responsible for your personal information is brainhubers B.V., a company registered in the Netherlands with registration number 53829471. Our registered office is located at Vijverweg 223, 1387 OI Almere, Flevoland, Netherlands.

For any questions about this Privacy Policy or how we handle your personal data, please contact us at privacy@brainhubers.pro or call us at +31 365274945.

Data We Collect

The data we collect depends on how you interact with our website and services. We collect personal information that you voluntarily provide to us, as well as information that is automatically collected when you use our website.

Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, business details)
• Communication data (messages, enquiries, feedback)
• Account information (usernames, passwords, preferences)
• Transaction information (order details, payment information, billing address)

Information Automatically Collected

• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, click patterns)
• Location data (general geographic location based on IP address)
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for various purposes based on legal grounds under GDPR. Here's how we use your information and the legal basis for each use:

Service Provision (Contract Performance)

• Processing and fulfilling your orders
• Providing customer support and responding to enquiries
• Managing your account and preferences
• Processing payments and managing billing

Legal Compliance (Legal Obligation)

• Complying with tax and accounting requirements
• Meeting regulatory obligations
• Responding to legal requests and court orders

Legitimate Business Interests

• Improving our website and services
• Conducting analytics and research
• Preventing fraud and ensuring security
• Marketing our services (where permitted)

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: We may share information with your explicit consent for specific purposes

International Data Transfers

Your personal data is primarily processed within the European Union. When we transfer data outside the EU, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
• Website Analytics: Aggregated data retained for 26 months

After the retention period expires, we securely delete or anonymise your personal data in accordance with our data deletion procedures.

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data. These rights include:

To exercise any of these rights, please contact us at privacy@brainhubers.pro. We will respond to your request within one month and may require verification of your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. For detailed information about our use of cookies, including how to manage your cookie preferences, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@brainhubers.pro so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last updated" date at the top of this policy and notify you through our website or by email if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following details:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws.